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Promising Claims-Processing Practices Need to Beevaluated

By General Accounting Office

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Book Id: WPLBN0000226074
Format Type: PDF eBook
File Size: 0.4 MB
Reproduction Date: 2005
Full Text

Title: Promising Claims-Processing Practices Need to Beevaluated  
Author: General Accounting Office
Language: English
Subject: Government publications, Accountability in government, United States. General Accounting Office
Collections: Government Library Collection, Government Accountability Integrity Reliability Office Collection
Publication Date:
Publisher: United States General Accounting Office (Gao)


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Office, G. A. (n.d.). Promising Claims-Processing Practices Need to Beevaluated. Retrieved from

Government Accountability Integrity Reliability Office Collection

Excerpt: In fiscal year 1999, the Department of Veterans Affairs (VA) paid about $21 billion in compensation and pension benefits to more than 3 million disabled veterans and their dependents and survivors. Under the direction of the Veterans Benefits Administration (VBA), 58 regional offices receive and process veterans? compensation and pension disability claims. For many years, VBA?s disability claims processing has been the subject of concern and numerous studies-particularly its outmoded processes and long waits for claims decisions. As a result, VBA has been exploring ways to reengineer the regional offices? business processes and improve their claims-processing performance. More recently, the accuracy of regional office claims processing has been the subject of concern and attention within VA and from the Congress and veterans? service organizations. Such questions arose because, in more than half the cases when veterans appealed regional offices? decisions, the Board of Veterans? Appeals either reversed the regional offices? decisions or remanded them to the regional offices for further development and reconsideration.


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