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Defense Technical Information Center Report to Our Customers

By Department of Defense

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Book Id: WPLBN0000034198
Format Type: PDF eBook
File Size: 2.0 MB
Reproduction Date: 2005
Full Text

Title: Defense Technical Information Center Report to Our Customers  
Author: Department of Defense
Language: English
Subject: Military, Armed Forces., National defense.
Collections: Military and Armed Forces Library Collection
Publication Date:
Publisher: Department of Defense


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Defense, D. O. (n.d.). Defense Technical Information Center Report to Our Customers. Retrieved from

Government Reference Publication

Excerpt: As in years past, DTIC has been involved in continually evaluating and improving our processes, methods, and approaches to better serve our customers both now and in the future. Our prevailing practice is to continuously assess DTIC from multiple perspectives for its alignment with the dynamically changing external environment. We seek to implement new, flexible approaches that support and enable communities of practice having shared concerns and interests. With the advent of new technologies, such as portals, intranets, extranets, and concepts like Knowledge Management, vendors are offering their solutions as panaceas for the challenges of the knowledge era. From ABC to DMZ (as organization management approaches), from DOI to XML (as content management tools) and throwing in such things as OAIS, CRM, URN, WED, TEMS, DVL, PDA, VTE, KM, and NISO (don’t worry, I’ll define all of these later) the shorthand of abbreviations and acronyms provides fascinating challenges for us to understand and, if appropriate, use. As an information center DTIC’s function is to make our information base accessible to users close to the action. We view ourselves as an organization serving a human community capable of providing diverse meanings to information. DTIC seeks to de-emphasize an adherence to the “way things have always been done.”

Table of Contents
Contents Message from the Administrator 1 Fiscal Year 2001 Highlights 6 Information Technology Support for OSD 6 Web-Based Course Wins Government Computer News Award 6 2000 Federal Librarian of the Year 6 DTIC Employee Honored 6 Change in Scientific and Technical Information Policy 7 Financial Summary 7 Customer Service Initiatives 8 TR Database 8 Web-Enabled DROLS (WED) 8 Proactive Customer Advocate Program (PROCAP) 9 Revised Publications 9 Briefings and Seminars 9 Exhibits 9 The Information Analysis Center (IAC) Program 10 Fiscal Year 2001 Success Stories 10 Ongoing Projects 14 Defense Virtual Library (DVL) 14 Distance Learning 14 DTIC Review on CD-ROM 14 Electronic Registration 14 EXtensible Markup Language (XML) 14 Handle Service 15 Internet-Based Credit Card Processing 15 Redesign of TRAIL Page 15 Technical Report (TR) Database on CD-ROM 15


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