World Library  
Flag as Inappropriate
Email this Article


Article Id: WHEBN0002079180
Reproduction Date:

Title: Amdocs  
Author: World Heritage Encyclopedia
Language: English
Subject: Ra'anana, Silicon Wadi, Science and technology in Israel, Hinduism in Cyprus, Indians in Cyprus
Publisher: World Heritage Encyclopedia


Type Public
Traded as NASDAQ: DOX
Industry Wireless, Wireline, Broadband, Cable, Satellite, Advertising
Founded Aurec Information & Directory Systems (today known as Amdocs), Israel (1982)[1]
Founders Boaz Dotan

Chesterfield, Missouri, United States (corporate)

Saint Peter Port, Guernsey (registered office)
Key people Eli Gelman, CEO, President
Tamar Rapaport-Dagim, CFO
Products Amdocs OSS
Amdocs Revenue Management
Amdocs Customer Management
Amdocs Network Control and Optimization
Amdocs Big Data Analytics
Amdocs SMB
Amdocs M2M
Amdocs Cloud offerings
Services Business Consulting
Managed Services
Systems Integration
Project Delivery
Support Services
Revenue IncreaseUS$3.35 billion (FY 2013)[2]
Operating income IncreaseUS$482 million (FY 2013)[2]
Net income IncreaseUS$412 million (FY 2013)[2]
Employees 22,000 +

Amdocs is a provider of software and services to more than 250 communications, media and entertainment service providers in more than 80 countries. Its CES (Customer Experience Solutions) span business support systems (BSS), operational support systems (OSS) and network control and optimization offerings for multiple lines of business, including wireless, wireline, broadband, cable and satellite services. Amdocs' services include business consulting, managed services, systems integration, project delivery and testing. The company also offers advertising and media products and services for local marketing service providers, including directory publishers. These offerings enable the management of media selling, fulfillment, operations, consumer experiences and financial processes across digital and print media.

Amdocs maintains offices on 6 continents with support and development centers located worldwide, including Brazil, Canada, Cyprus, India, Ireland, Israel and the USA.



The company was founded in 1982 as an offshoot of Golden Pages, the Israeli phone directory company, which was owned by the Aurec Group headed by Morris Kahn.[4] Together with others at Golden Pages, Kahn developed a billing software program for telecom companies and with Boaz Dotan established a company called Aurec Information & Directory Systems to market this product.[5][6] In 1985, Southwestern Bell Corporation acquired a 50 percent ownership share of Aurec Information, and its name was changed to Amdocs. Within two years, the Aurec Group sold off all its holdings in Amdocs for almost US$1 billion.[5]

Between 1990 and 1995 Amdocs took diversification steps, expanding first into the telephone arena and then the mobile space. The company went public on the New York Stock Exchange in 1998 with a value of US$2.75 billion.[5] From 2002 to 2010 Amdocs expanded its product and services offerings, and through a series of acquisitions entered new markets and domains including OSS, cable and the financial services industry.

Amdocs' offerings are collectively called "Customer Experience Solutions" (CES), first introduced as CES 7.5 in January 2008. Amdocs CES encompasses the company's products, services and expertise.

CEO Timeline

  • In 1982, Boaz Dotan became Amdocs' first President and CEO
  • In 1995, Avi Naor replaced Boaz Dotan as President and CEO of Amdocs
  • In 2002, Dov Baharav replaced Avi Naor as Amdocs' President and CEO.[7]
  • In November 2010, Eli Gelman replaced Dov Baharav as Amdocs' President and CEO.[8]


  • September 1999: Acquired International Telecommunication Data Systems, Inc. (ITDS), the second largest telecom billing service bureau in the United States.
  • April 2000: Acquired outstanding stock options of Solect Technology Group, a developer of billing and administrative software for Internet service providers and mobile operators.
  • November 2001: Purchased the Clarify CRM assets from Nortel Networks.
  • February 2004: Purchased XACCT Technologies, a provider of mediation software for service providers.
  • July 2005: Purchased DST Innovis from DST Systems, a vendor that provides end-to-end customer care and billing for broadband, cable and satellite operators.
  • April 2006: Acquired Qpass, a Seattle-based company with an Austrian subsidiary that provides solutions for the marketing and merchandising of digital goods and services.
  • May 2006 Purchased Stibo Graphic Software, a Danish software company previously owned by The Stibo Group.
  • August 2006: Acquired Cramer Systems, a UK-based company that provides Operational Support Systems to service providers. This allowed Amdocs to become one of the very few companies to offer a complete BSS/OSS product suite.
  • February 2007: Purchased SigValue Technologies, an Israel-based vendor of prepaid billing systems for emerging market mobile operators.
  • April 2008: Acquired JacobsRimell, a privately held provider of customer-centric fulfillment solutions for the broadband cable industry.
  • November 2008: Acquired ChangingWorlds LTD., a privately held provider of personalization and intelligent portal solutions for mobile service providers.
  • October 2009: Acquired jNetX, a privately held service delivery platform (SDP) provider.
  • March 2010: Acquired MX Telecom, a leading mobile payments and messaging aggregator with operations in Europe, Australia and the US.
  • May 2010: Acquired Streamezzo, a mobile Internet application development platform provider.
  • August 2011: Acquired Bridgewater Systems, a publicly held provider of policy management and network control solutions for mobile and convergent service providers.
  • September 2013: Acquired Actix and entered the network control and optimization market.
  • January 2014: Acquired Celcite to offer independent vendor-agnostic solutions for network management and RAN optimization.
  • Diciembre 2013: adquired in SubAmerica Tm-mas empresa dedicada a las telecomunicaciones en America, principal proveedor de Telefonica.




  1. ^ "Amdocs Website". Retrieved 2013-01-26. 
  2. ^ a b c "Amdocs Investors Relations - Investor Relations Home". Retrieved 2013-01-26. 
  3. ^ AMDOCS LTD (DOX) 20-F Form Annual Report 2009, retrieved 7 Nov 2009 
  4. ^ "#937 Morris Kahn". 2010-02-12. Retrieved 2013-01-26. 
  5. ^ a b c Georgi, Anat; Grimland, Guy (9 May 2011). "'"Confessions of a 'start-up junkie. Haaretz. Retrieved 12 May 2011. 
  6. ^ "AIG's Joint Venture Insurance Company In Israel Receives License To Market Life Insurance". 1999-06-09. 
  7. ^ "Dov Baharav to Succeed Avi Naor as President and CEO of Amdocs Management Limited - Eff. Oct 1, 2002; Naor to Become Vice Chairman of the Board", Business Wire - March 13, 2002 
  8. ^ "Amdocs Announces Eli Gelman to Succeed Dov Baharav as President and CEO in Early Calendar 2011", PR Newswire - 6 Sep 2010 
  9. ^ "Smith Micro and Amdocs Complete ANDSF Interoperability Tests for Seamless Wi-Fi Access and Traffic Optimization". 

External links

  • Official website
  • Amdocs Awards
  • Amdocs on Google Finance
This article was sourced from Creative Commons Attribution-ShareAlike License; additional terms may apply. World Heritage Encyclopedia content is assembled from numerous content providers, Open Access Publishing, and in compliance with The Fair Access to Science and Technology Research Act (FASTR), Wikimedia Foundation, Inc., Public Library of Science, The Encyclopedia of Life, Open Book Publishers (OBP), PubMed, U.S. National Library of Medicine, National Center for Biotechnology Information, U.S. National Library of Medicine, National Institutes of Health (NIH), U.S. Department of Health & Human Services, and, which sources content from all federal, state, local, tribal, and territorial government publication portals (.gov, .mil, .edu). Funding for and content contributors is made possible from the U.S. Congress, E-Government Act of 2002.
Crowd sourced content that is contributed to World Heritage Encyclopedia is peer reviewed and edited by our editorial staff to ensure quality scholarly research articles.
By using this site, you agree to the Terms of Use and Privacy Policy. World Heritage Encyclopedia™ is a registered trademark of the World Public Library Association, a non-profit organization.

Copyright © World Library Foundation. All rights reserved. eBooks from World Library are sponsored by the World Library Foundation,
a 501c(4) Member's Support Non-Profit Organization, and is NOT affiliated with any governmental agency or department.